What is a deposit, what is it used for, and how much is it?
The deposit is the amount of money the customer gives before taking the vehicle. It serves to secure the car against minor damages caused by the customer. It also covers car cleaning and potentially refueling. If everything is in order, the deposit is returned to the client.
Can the deposit be left in cash?
Yes, as the customer prefers. In any case, whichever method is chosen, it will be documented.
When is the car rental payment due?
We pay for the car rental before pickup.
Do we accept credit cards?
Yes, we accept them. Payment is available by credit card.
Do I need to own a credit card to make a reservation?
Yes, during vehicle reservation, your credit card is validated. A valid credit card is the basis of every vehicle rent, and in this way, we only verify its authenticity. Your credit card will not be charged during this validation.
Can I reserve a car and what are the conditions for that?
Yes, VAN d.o.o. handles reservations. The condition is a specified advance payment as agreed upon, along with personal documents such as a passport photo. After that we will send you an offer.
Can I extend the rental period of the vehicle?
Yes, you can. The conditions are that you submit a request as soon as possible, which will then be reviewed